Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, Postal Service or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 15-28 Business days |
| Canada, Europe | 15-28 Business days |
| Australia, New Zealand | 15-35 Business days |
| Mexico, Central America, South America | 20-35 Business days |
*This doesn’t include our 2-5 day processing time.
During holiday period delivery may take longer.
If you did not receive the product within the guaranteed time(55 days not including 2-5 day processing) you can request a refund or a reshipment.
Do you provide tracking information?
Yes, by customer request. It depends of shipping company used to deliver your items to your country. You will receive an email once your order ships. If you haven’t received email confirmation that your order has been shipped within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
