We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket, Postal Service or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 15-28 Business days |
| Canada, Europe | 15-28 Business days |
| Australia, New Zealand | 15-35 Business days |
| Mexico, Central America, South America | 20-35 Business days |
Yes, by customer request. It depends of shipping company used to deliver your items to your country. You will receive an email once your order ships. If you haven’t received email confirmation that your order has been shipped within 5 business days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(55 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The BEST! Awesome. I get nothing but good reactions from friends on the watch.
item didn't arrive but i got full refund. Good Seller
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Some details and exactly match colors Photo, such to give a sports red stitching, there are clear dial and leather cintolo .... is in dark .... complex object is including the used good quality fast and reliable seller .... ....
Came really fast, only about a week to Indonesia and I'm in a remote area so even if I ordered some items from the capital, it usually take about 3-5 days delivery, so this is a REAL REALLY fast delivery from Singapore. Very well made, comfy strap and lightweight. Only theres no tag and bobobird logo in the box but it's allright.. I didn't know that you can make a request to custom engrave the back of the watch so probably I'm gonna order it again with some custom engrave, so it will be more unique. Thanks seller, hope your business going well!
Nice!!
Great seller! beautiful watch, all as in the description wood and leather. Shipping 2.5 weeks before красногорского edge, all neatly sealed. at my request, made engraving all exactly as requested